Frequently Asked Questions
Do your drivers undergo background checks?
Yes! Each of our professional drivers has a clean driving record and background check.
My car is all-wheel-drive, does it require a flatbed tow truck?
Conventional tow trucks are capable of lifting all wheels off the ground.
Someone is parked in my yard or driveway without my permission. Can you tow the vehicle away for me?
You can request immediate removal of a vehicle improperly parked at your residence. The owner of the vehicle will be held responsible for the towing charges.
My car has an automatic transmission, can it be towed with the drive wheels on the ground?
Most manufactures say yes, for a limited speed and distance.
With so many makes and models, how do you remember each vehicle’s towing procedure?
Every manufacturer establishes towing guidelines; several companies compile these guidelines into an annual publication that is standard equipment for today's tow truck driver.
Is towing rough on my car?
Quite the opposite - since your car is lifted by its tires and the tow truck’s suspension absorbs most of the bumps.
Do tow truck drivers need a special license?
Not for light duty tow trucks. However, our company requires drivers to have a flawless driving record and attend annual defensive driving classes.
Are tow trucks inspected for road worthiness?
Yes. Our trucks must pass a DOT inspection annually.
My car is lowered, can it still be towed?
Yes, most lowered cars can be safely towed with a conventional tow truck.
Can you tow motorcycles?
Yes, we carry all needed equipment necessary to tow motorcycles without damage.
Can you unlock my car with electric locks or side-impact airbags?
Yes. Our drivers are trained locksmiths who carry an ever increasing array of vehicle unlocking tools. NEVER let an untrained person attempt to unlock your vehicle! Your doors internal mechanisms and wires are very fragile.
If I call for a tow how long will it take for your truck to reach me?
We try to reach all our customers within 30 to 45 minutes. However, during peak times it may take longer for us to reach you. In adverse weather conditions, we always try to reach people exposed to the elements before those safely indoors.
I have towing insurance. Are you able to bill them directly?
In certain cases we are able to directly bill your insurance company. However, many insurance policies require you to pay for the service and submit for reimbursement. If you need assistance, call us and we'll walk you through the process for you.